Privacy Policy
Your privacy is our priority. Learn how we protect your personal information and respect your rights.
1. Introduction
Glass nickel pizza is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, mobile applications, and services.
This policy applies to all services offered by Glass nickel pizza, including online ordering, delivery services, loyalty programs, catering, and table reservations. By using our services, you agree to the collection and use of information in accordance with this policy.
Important commitment: We never sell your personal data to third parties. Your trust is paramount to us, and we are dedicated to maintaining the highest standards of data protection and privacy compliance.
If you have any questions about this Privacy Policy or our data practices, please contact us using the information provided at the end of this document.
2. Information We Collect
2.1 Information You Provide to Us
We collect information you provide directly to us, including:
- Personal identification: Name, email address, phone number, delivery address, billing address
- Account information: Username, password, order history, purchase preferences
- Payment information: Credit card details, billing information (stored securely with encryption)
- Food preferences: Dietary restrictions, allergen information, favorite orders, special dietary requirements (vegan, halal, kosher, gluten-free)
- Order details: Items ordered, delivery instructions, special requests, table reservation details
- Loyalty program data: Rewards points, membership status, redemption history
- Catering information: Event details, guest count, special requirements
- Communication records: Contact form submissions, customer reviews, support inquiries
- Marketing preferences: Newsletter subscriptions, promotional preferences
2.2 Automatically Collected Information
When you use our services, we automatically collect certain information:
- Device information: IP address, browser type, operating system, device identifiers
- Usage data: Pages visited, time spent on site, click patterns, search queries
- Location data: Approximate location derived from IP address for delivery services
- Cookie data: Session identifiers, user preferences, analytics data
- Technical information: Screen resolution, referral sources, access times
2.3 Information from Third Parties
We may receive information about you from third-party sources:
- Social media platforms: If you connect your social media accounts
- Payment processors: Transaction verification and fraud prevention
- Delivery partners: Order fulfillment and delivery status updates
- Marketing partners: Campaign effectiveness and audience insights
- Data verification services: Address validation and contact information verification
3. How We Use Your Information
3.1 Service Provision
We use your information to provide and improve our services:
- Processing and fulfilling food orders and deliveries
- Managing table reservations and catering events
- Account creation, authentication, and management
- Customer support and dispute resolution
- Quality assurance and service optimization
- Loyalty program administration and rewards processing
3.2 Communication
We communicate with you for various purposes:
- Order confirmations, updates, and delivery notifications
- Customer support responses and service updates
- Important notices about policy changes or service interruptions
- Marketing communications (only with your explicit consent)
- Loyalty program updates and reward notifications
3.3 Marketing and Analytics
With your consent, we use information for marketing and analytical purposes:
- Personalizing advertising and promotional offers
- Analyzing website traffic and user behavior patterns
- Measuring marketing campaign effectiveness
- Conducting market research for new menu items and services
- Creating customer segments for targeted promotions
3.4 Legal Compliance
We may use your information to comply with legal obligations:
- Responding to legal requests and court orders
- Fraud prevention and detection activities
- Protecting our rights, property, and safety
- Enforcing our terms of service and policies
- Complying with tax and accounting requirements
4. Information Sharing and Disclosure
4.1 Service Providers
We share information with trusted service providers who help us operate our business:
- Payment processors: Secure transaction processing and fraud prevention
- Delivery companies: Order fulfillment and delivery services
- Cloud storage providers: Secure data storage and backup services
- Email service providers: Marketing communications and transactional emails
- Analytics providers: Website usage analysis and performance monitoring
- Customer support tools: Help desk and communication management
4.2 Legal Requirements
We may disclose your information when required by law:
- In response to court orders, subpoenas, or legal processes
- To comply with applicable laws and regulations
- To protect and defend our legal rights and property
- In emergency situations involving public safety
4.3 Business Transfers
In the event of business transactions:
- Mergers, acquisitions, or asset sales may involve data transfer
- We will notify customers before any transfer occurs
- New owners must comply with this privacy policy
4.4 With Your Consent
We may share information for other purposes with your explicit consent, such as:
- Third-party integrations you specifically request
- Marketing partnerships you opt into
- Social sharing features you activate
5. Data Security
5.1 Technical Measures
We implement comprehensive technical security measures:
- Encryption: SSL/TLS encryption for all data transmission
- Firewall protection: Advanced firewall systems to prevent unauthorized access
- Access controls: Restricted access on a need-to-know basis
- Monitoring: 24/7 security monitoring and threat detection
- Data backups: Regular secure backups to prevent data loss
- Vulnerability scanning: Regular security assessments and updates
5.2 Organizational Measures
Our organizational security practices include:
- Regular employee security training and awareness programs
- Documented procedures for handling personal data
- Confidentiality agreements with all staff and third parties
- Security incident response and breach notification procedures
- Regular security audits and compliance assessments
5.3 Your Security Responsibilities
To help protect your information, please:
- Use strong, unique passwords for your account
- Never share your login credentials with others
- Log out of your account when using public computers
- Be cautious of suspicious emails or phishing attempts
- Report any suspected unauthorized access immediately
Security Breach Notification: In the unlikely event of a data breach that affects your personal information, we will promptly notify you and relevant authorities in accordance with applicable laws, typically within 72 hours of discovery.
7. Your Rights (GDPR/CCPA Compliance)
Depending on your location, you may have the following rights regarding your personal data:
7.1 Right of Access
You have the right to request a copy of the personal data we hold about you, including details about how it's processed.
7.2 Right to Rectification
You can request correction of inaccurate or incomplete personal data.
7.3 Right to Erasure (Right to be Forgotten)
You may request deletion of your personal data under certain circumstances, such as when it's no longer necessary for the original purpose.
7.4 Right to Restrict Processing
You can request limitation of how we process your personal data in specific situations.
7.5 Right to Data Portability
You have the right to receive your personal data in a structured, machine-readable format and transfer it to another service provider.
7.6 Right to Object
You can object to processing of your personal data, particularly for direct marketing purposes.
7.7 Right Against Automated Decision-Making
You have the right not to be subject to automated decision-making, including profiling, that significantly affects you.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the Contact section. We will respond to your request within 30 days and may need to verify your identity before processing your request.
8. Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 without proper parental consent.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems and terminate the child's account if applicable.
Parents who wish to review, modify, or delete their child's information may contact us using the information provided in this policy. We are committed to protecting children's privacy online and complying with applicable children's privacy laws.
9. International Data Transfers
9.1 Protection Measures
When we transfer your personal data internationally, we implement appropriate safeguards:
- EU-adequacy decisions for transfers to countries with adequate protection
- Standard Contractual Clauses (SCCs) approved by regulatory authorities
- Comprehensive data processing agreements with third parties
- Technical and organizational security measures
- Regular compliance audits and assessments
9.2 Transfer Destinations
Your data may be transferred to and processed in:
- United States (cloud storage and processing services)
- European Union (data analytics and customer support)
- Other countries as necessary for service provision, always with appropriate protections
10. Data Retention Periods
We retain your personal information only as long as necessary for the purposes outlined in this policy. Our retention periods vary based on the type of information and legal requirements:
| Information Type | Retention Period | Reason |
|---|---|---|
| Account Information | 6 months after account deletion | Legal obligations, dispute resolution |
| Order & Purchase History | 7 years | Tax and accounting requirements |
| Marketing Consent | 3 months after withdrawal | Consent record keeping |
| Website Usage Logs | Up to 2 years | Security monitoring, analytics |
| Customer Support Records | 3 years | Service quality improvement |
| Loyalty Program Data | 3 years after program termination | Program administration, dispute resolution |
Safe Data Disposal
When data reaches the end of its retention period, we ensure secure disposal through:
- Complete electronic deletion using industry-standard methods
- Physical destruction of paper records through certified shredding
- Removal from backup systems and archives
- Documentation of disposal activities for compliance purposes
11. Third-Party Links
Our website and services may contain links to third-party websites, applications, or services that are not owned or controlled by Glass nickel pizza. We are not responsible for the privacy practices or content of these third-party services.
We encourage you to review the privacy policies of any third-party websites or services before providing them with your personal information. Your interactions with these third parties are governed by their respective privacy policies, not ours.
When you click on third-party links or use third-party services, your activities and any information you provide are subject to the privacy practices of those third parties.
12. Policy Changes
12.1 Change Notification
We may update this Privacy Policy from time to time. When we make changes, we will notify you through:
- Prominent notice on our website homepage
- Email notification to registered users
- Pop-up notification upon login
- Push notifications through our mobile app (if applicable)
12.2 Checking for Changes
We recommend that you periodically review this policy to stay informed about our privacy practices:
- The latest version is always available on our website
- Check the "Last Updated" date at the top of this policy
- Continued use of our services after changes constitutes acceptance
- If you disagree with changes, you may discontinue using our services
For significant changes that materially affect your rights, we may require explicit consent before the changes take effect.
13. Contact Information
Privacy Questions & Requests
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Response Commitment: We will respond to all privacy-related inquiries within 3 business days.
13.1 Filing Complaints
We take privacy concerns seriously and encourage you to contact us first if you have any issues. However, if you are not satisfied with our response, you may also contact your local data protection supervisory authority.
For residents in the European Union, you can find your supervisory authority contact information at: https://edpb.europa.eu/about-edpb/board/members_en
14. Withdrawal of Consent
14.1 Marketing Consent Withdrawal
You can withdraw your consent for marketing communications at any time through:
- Clicking the "unsubscribe" link in any marketing email
- Updating your preferences in your account settings
- Contacting our customer support team
- Sending an email to [email protected] with "Unsubscribe" in the subject
14.2 Account Deletion Process
To delete your account and associated data:
- Log into your account and navigate to account settings
- Select "Delete Account" and confirm your choice
- We will send a confirmation email within 24 hours
- Your account will be permanently deleted within 30 days
- Some information may be retained as required by law
Note: Account deletion is irreversible. You will lose access to order history, loyalty points, and saved preferences.
15. Conclusion
At Glass nickel pizza, protecting your privacy is fundamental to our business operations and values. We are committed to maintaining the highest standards of data protection and transparency in all our privacy practices.
This Privacy Policy reflects our dedication to earning and maintaining your trust through responsible data handling, clear communication about our practices, and respect for your privacy rights.
We believe that privacy is a fundamental right, and we will continue to evolve our practices to meet and exceed industry standards and regulatory requirements. Your feedback and questions help us improve our privacy practices and better serve your needs.
Thank you for choosing Glass nickel pizza and for taking the time to understand how we protect your privacy. We appreciate your business and your trust in our commitment to data protection.
Remember: This Privacy Policy was last updated on January 2, 2026. Please check back regularly for updates, as we may revise this policy to reflect changes in our practices or applicable laws.