Terms of Service

1. Introduction and Acceptance

Welcome to Glass nickel pizza ("we," "us," "our," or "Company"). These Terms of Service ("Terms") govern your use of our website, mobile applications, and food ordering and delivery services (collectively, the "Services") operated by Glass nickel pizza.

By accessing, browsing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our Services.

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years old or have parental/guardian consent
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information during registration
• Comply with all applicable local, state, and federal laws

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

1.3 Updates to Terms

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our Services constitutes acceptance of the updated Terms.

2. Definitions

For purposes of these Terms, the following definitions apply:

• "We," "Us," "Our," "Company" - Glass nickel pizza and its affiliates, employees, agents, and representatives
• "You," "User," "Customer" - Any individual or entity using our Services
• "Services" - Our website, mobile applications, food ordering, delivery services, and related offerings
• "Content" - All text, images, graphics, videos, and other materials on our platform
• "Website" - Our online platform accessible at glass-nickelpizza.rest
• "Order" - Any request for food products or services placed through our platform
• "Delivery Zone" - Geographic areas where we provide delivery services

3. Use of Services

3.1 Permitted Use

You may use our Services for the following purposes:

• Personal, non-commercial use for ordering food and beverages
• Browsing our menu and restaurant information
• Creating and managing your user account
• Communicating with our customer service team
• Participating in promotions and loyalty programs

3.2 Prohibited Use

You agree not to use our Services for any of the following prohibited activities:

• Violating any applicable laws, regulations, or third-party rights
• Engaging in fraudulent, deceptive, or misleading practices
• Attempting to gain unauthorized access to our systems or networks
• Interfering with or disrupting the operation of our Services
• Using automated tools, bots, or scripts without permission
• Copying, distributing, or modifying our proprietary content
• Sending spam, unsolicited communications, or malicious content
• Impersonating another person or entity
• Collecting personal information about other users
• Using our Services for commercial purposes without authorization

4. User Accounts

4.1 Registration Requirements

To place orders and access certain features, you must create an account by providing:

• Valid email address
• Phone number for order confirmations and delivery
• Delivery address within our service area
• Payment information for processing orders

4.2 Account Security

You are solely responsible for maintaining the security of your account credentials. This includes:

• Choosing a strong, unique password
• Not sharing your login credentials with others
• Logging out of your account when using shared devices
• Promptly notifying us of any suspected unauthorized access

4.3 Account Termination

We reserve the right to suspend or terminate your account at our discretion if you violate these Terms or engage in prohibited activities. You may also delete your account at any time by contacting customer service.

5. Products and Services

5.1 Menu and Pricing

Our menu items, descriptions, and pricing are subject to change without notice. We strive to provide accurate information, but ingredients, availability, and prices may vary. All prices are listed in USD and include applicable taxes unless otherwise specified.

5.2 Order Processing

Order acceptance and processing are subject to the following conditions:

• Minimum order requirement: $15 for delivery orders
• Orders are accepted during operating hours only
• We reserve the right to refuse or cancel orders at our discretion
• Payment authorization is required before order preparation
• Order modifications may be accepted until preparation begins

5.3 Delivery Terms

Our delivery service operates under the following terms:

• Delivery is available within our designated service zones only
• Estimated delivery times are approximate and may vary based on demand
• Standard delivery fee applies unless otherwise specified
• Delivery personnel will attempt contact if unable to locate delivery address
• Temperature-sensitive items are transported in insulated containers

5.4 Food Safety and Allergens

We maintain comprehensive food safety protocols including temperature monitoring, proper storage, and staff training. However, customers are responsible for consuming food within recommended timeframes and storing leftovers properly.

5.5 Quality Guarantee

We stand behind the quality of our food. If you are unsatisfied with your order, please contact us within 24 hours of delivery. We will work to resolve any quality issues through replacement, credit, or refund as appropriate.

6. Intellectual Property

6.1 Our Intellectual Property

All content on our Services, including but not limited to text, graphics, logos, images, recipes, software, and design elements, is owned by Glass nickel pizza or our licensors and is protected by intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms.

6.3 User Content License

By submitting content to our Services (reviews, photos, comments), you grant us a worldwide, royalty-free, perpetual license to use, modify, display, and distribute such content for business purposes.

6.4 Copyright Infringement

If you believe your copyright has been infringed, please contact us at [email protected] with detailed information about the alleged infringement.

7. User Content

You may submit reviews, ratings, photos, and other content through our Services. By doing so, you represent and warrant that:

• You own or have the right to use the content you submit
• Your content does not violate any third-party rights
• Your content is accurate and not misleading
• Your content does not contain harmful, offensive, or inappropriate material

7.1 Content Guidelines

User content must not contain:

• Profanity, hate speech, or discriminatory language
• Personal information about staff or other customers
• False or defamatory statements
• Spam, promotional material, or commercial content
• Inappropriate images or content

7.2 Content Moderation

We reserve the right to review, edit, or remove user content that violates these guidelines. We do not endorse or guarantee the accuracy of user-generated content.

8. Disclaimers

Our Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:

• Implied warranties of merchantability and fitness for a particular purpose
• Warranties regarding the accuracy or completeness of content
• Warranties of uninterrupted or error-free operation
• Warranties regarding the security of data transmission

We do not guarantee that our Services will meet your requirements or be available at all times. Technical difficulties, maintenance, and other factors may cause temporary interruptions.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Glass nickel pizza and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Cost of substitute goods or services
• Personal injury or property damage
• Emotional distress or mental anguish

9.1 Maximum Liability

In no event shall our total liability exceed the amount paid by you for the specific order or service giving rise to the claim, or $100, whichever is greater.

9.2 Essential Purpose

These limitations apply even if the essential purpose of any limited remedy fails. Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so these limitations may not apply to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless Glass nickel pizza and its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, demands, losses, costs, expenses, damages, and liabilities (including reasonable attorneys' fees) arising out of or related to:

• Your use or misuse of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Content you submit to our Services
• Your negligent or wrongful conduct

10.1 Defense and Settlement

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate fully with our defense of such claims.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Glass nickel pizza. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services.

11.1 Third-Party Terms

Your use of third-party services is governed by their respective terms and conditions. We encourage you to review the terms and privacy policies of any third-party services you access.

11.2 No Endorsement

The inclusion of any third-party links does not imply endorsement, approval, or recommendation by Glass nickel pizza of the linked content or services.

12. Termination

12.1 Termination by Company

We may suspend or terminate your access to our Services immediately, without prior notice, for any reason, including:

• Violation of these Terms
• Fraudulent or suspicious activity
• Failure to pay for orders
• Abusive behavior toward staff or delivery personnel
• Legal or regulatory requirements

12.2 Termination by User

You may terminate your account at any time by contacting customer service. Upon termination, your right to use our Services ceases immediately.

12.3 Effect of Termination

Upon termination, you remain liable for all outstanding orders and charges. Provisions of these Terms that by their nature should survive termination shall continue in effect.

13. Governing Law and Disputes

13.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of the United States and the state where our principal place of business is located, without regard to conflict of law principles.

13.2 Dispute Resolution

We encourage resolving disputes through direct communication. If a dispute cannot be resolved informally, you agree to first participate in good faith mediation before pursuing other legal remedies.

13.3 Jurisdiction and Venue

Any legal action arising from these Terms must be filed in the state and federal courts located in our jurisdiction, and you consent to the exclusive jurisdiction of such courts.

13.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

14. Changes to Terms

We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will:

• Post the updated Terms on our website
• Update the "Last Modified" date
• Provide notice through email or our Services for significant changes
• Allow reasonable time for review before changes take effect

14.1 Acceptance of Changes

Your continued use of our Services after the effective date of any changes constitutes acceptance of the updated Terms. If you do not agree with the changes, you must discontinue use of our Services.

14.2 Review Responsibility

You are responsible for regularly reviewing these Terms to stay informed of any updates or modifications.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms provided for specific services, constitute the entire agreement between you and Glass nickel pizza regarding your use of our Services.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce such provision in the future.

15.4 Assignment

We may assign these Terms or any rights hereunder without your consent. You may not assign these Terms without our prior written consent.

15.5 Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, or other force majeure events.

15.6 Headings

The headings in these Terms are for convenience only and do not affect the interpretation of the provisions.

16. Contact Information

If you have any questions, concerns, or feedback regarding these Terms or our Services, please contact us:

For immediate assistance with orders or delivery issues, please call our customer service line. For general inquiries, legal matters, or feedback, email is preferred.

Thank you for choosing Glass nickel pizza. We appreciate your business and look forward to serving you!